15 Days Returns and Exchange Policy
Read All the Neccessary Returns & Exchange Related information.
| Returns or Exchange Reason | Returns or Exchange Period | Returns or Exchange Policy |
|---|---|---|
| Physical Damage, Wrong and Missing Item | 15 days from delivery | Return or Exchange will be done |
| Defective Item | 15 days from delivery | Return or Exchange will be done |
General
We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the applex.in website, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.
This Return and Exchange policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product replacement, return thereof.
Applicability of Policy
By agreeing to use applex.in Website and/or initiating a request for purchase of Product(s) on the applex.in website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the applex.in website.
Please note that we may from time to time change the terms of the Policy that govern your replacement, return of an order for Products on applex.in website.
Replacement or Exchange of Products
You may initiate the request for replacement of the Product within 15 days from the time the Product(s) is delivered to you (“Replacement Period”)
All our packages come with "Tamper Evident Void Seals". Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify you from any replacement claims for physically damaged/defective products, incorrect product, or missing accessories.
You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, outer box, MRP tags attached, user manual, warranty cards, and original accessories in the packaging for a successful replacement pick-up. We would accept the request for replacement of such Product subject to the terms of this Policy.
If you have received any Product which is subject to replacement in terms of this Policy, we suggest you to immediately register a request in this regard on the applex.in website. We will in our sole discretion verify if: (a) the defects and damages in the Products or inaccuracy claimed in such Products are acceptable by us, or (b) such defects, damages or inaccuracy are due to our default, and will accordingly post verification, accept or reject the request for replacement. For such verification, we may request you to send us an unboxing video and images of the damaged, defective or inaccurate Product received with clear timestamp and/or allow our personnel to schedule a call or visit to assess the damage, defect in the Product. Further to the assessment of the damage or the concern reported in the replacement request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
Your replacement will be processed only when the conditions as may be stipulated by us are fulfilled at the time of replacement of such Products, such as the Product to be replaced being provided to us in original condition along with the price tag intact including original packaging of the Product, the serial number/ bar code of the Product matches our records, if Product(s) bought as a combo then Product(s) sent for replacement to be as a complete combo, the outer packaging of the Product and all accessories therein shall be intact, no damage having occurred post-delivery of the Product while in your possession etc.
You agree that we will not replace any Product: (i) if you have placed the order for a wrong Product model, colour or incorrect Product, (ii) if the Product belongs to non- replacement Product category (iii) if you fail to request replacement/register a complaint in relation to a damaged, defective or inaccurate Product within the Replacement Period. Any damage to the Product caused by your improper use of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a damaged, defective or inaccurate Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.
Return
You may initiate the request for return of the product within 15 days from date of delivery (Return Period)
All our packages come with "Tamper Evident Void Seals", Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify you from any return claims for physically damaged/defective products, incorrect product, or missing accessories.
You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, outer box, MRP tags attached, user manual, warranty cards, and original accessories in the packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.
If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard in the applex.in customer care by call or mail. We will in our sole discretion verify if: (a) the defects and damages in the Products or inaccuracy claimed in such Products are acceptable by us, or (b) such defects, damages or inaccuracy are due to our default, and will accordingly post verification, accept or reject the request for return. For such verification, we may request you to send us an unboxing video and images with clear timestamp of the damaged, defective or inaccurate Product received and/or allow our personnel to schedule a call or visit to assess the damage, defect in the Product. Further to the assessment of the damage or the concern reported in the return request, we may in our sole discretion resolve the issue subject to the assessment report, in a manner as we may deem fit.
Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being return in original condition along with the price tag intact including packaging of the Product, and the serial number/ bar code of the Product matches our records, if Product(s) bought as a combo should be returned as the complete combo, the outer packaging of the Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.
For Defective item:
applex.in will provide full refund for the product.
- An Unboxing Video while opening the product may be required and can also provide a Faster Resolution
For Physical Damage, Wrong, Missing Items:
Returns will not be accepted if proper unboxing video of the Product is not there
- An Unboxing Video while Opening the Product will be required
Remote verification by image/video will be done by applex.in Employees if needed.
Replacement Instructions
- Keep the item in its original condition and packaging along with MRP tag and accessories for a successful pick-up.
Replacement verification
- During on-call support, you may be prompted to upload an image for verification.
More information on Return & Exchange Policy
Product is returnable within 15 Days from delivery if product received is damaged, has any missing parts or accessories, is defective, or different from the description mentioned on the product page on applex.in
Customers can request for a replacement also if the product received is Damaged, has any missing parts or accessories, is defective, or different from the description mentioned on the product detail page on applex.in.
For scenarios wherein the product received is damaged or has any missing parts/accessories, We will contact the customer to confirm details of the damage/missing parts/accessories before issuing the replacement. We suggest Customer to Record a Unboxing video of the package after receiving while opening to get fast resolutions on your problems.
RETURN/REFUND IS NOT ELIGIBLE WHEN
We will not consider the product for return or replacement in the following cases:
Buyer’s remorse, includes change of mind or incorrect product/model/color ordered.
Product has already been installed or is in use, and works as per its specification.
Product has been tampered with, or has missing serial number/IMEI number.
Product has been relocated from the primary delivery address registered for installation/demonstration by the customer.
The applicable refund window has been exhausted, the product will be repaired as per warranty terms.
Product is used by the customer
Performance or software is modified by you after the delivery of the product.
- The product is used by you and the product serial number is changed by you.
Replacement/Refund is not applicable for any change of mind.
In cases when the product is not eligible for the replacement/refund as mentioned on the product page on applex.in , the applex.in team will guide the customer and provide repair services as per the warranty terms.
Product is a free gift.
Login to our website applex.in using your email address and order ID
Choose the products you wish to return or exchange from your order
Print your prepaid shipping label that you will receive by email
Our Delivery Executive will Pick-up the product from your address
Refund will be given within 15 Days of pick-up in the same way in which the payment was made.
Additional Information:
No Shipping Fees is required to be paid by the Customer.
Our team will contact the customer to ascertain details of the damage or the missing parts/accessories before issuing the replacement. Please note that replacement will be provided only if the damage is not caused by the customer in any manner whatsoever.
Please keep the item in its original condition, with original accessories like chargers, headsets etc., outer box, MRP tags attached for a successful return pick-up.
The product is not accepted back if at least one of the components is missing:
- item Packed in its Original Condition as it was received.
- a receipt/Bill proving the fact of purchase from applex.in website
Refund
At the time of raising a request for return or cancelling the Products on applex.in website, you may seek refund. Such refund will be made to you only in the event the payment has been received by us for the Product.
Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within 7 Days from the date of us receiving the returned Product back at our warehouse. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the Product, the outer packaging of the damage or defective or inaccurate Product and all accessories therein is intact. For the sake of abundant clarity, it is clarified that we shall imply appropriate penalty in refund amount in respect of a Product that is deemed ineligible for a full refund based on our verification and assessment. The refund amount will be credited to the original payment mode opted by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.
The amount will be refunded to you within 7 (seven) working days into the original mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.
Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.
